policy

SenseCore Inc. – Warranty, Refunds & Terms of Service

Last Updated: October 3, 2025

These Terms and Conditions (“Terms”) govern all hardware, software, monitoring services, data platforms, connectivity solutions, and related services (collectively, the “Products and Services”) provided by SenseCore Inc. (“SenseCore,” “we,” “our,” or “us”), an Ontario corporation.

By purchasing, accepting delivery of, installing, activating, accessing, or using any SenseCore Products or Services, or by signing any work order, invoice, or proposal referencing these Terms, you (“Client”) agree to be legally bound by the following:

1. Limited Hardware Warranty (One Year)

SenseCore warrants that its hardware devices are free from defects in materials and workmanship under normal, intended, and properly installed use for a period of one (1) year from the date of delivery, as confirmed by carrier tracking records.

This warranty applies only to the original purchaser and is non-transferable.

Warranty Start Date

The warranty period begins on the delivery date confirmed by the shipping carrier.

This Warranty Does Not Cover:

  • Improper installation or configuration

  • Misuse, neglect, accidents, or abuse

  • Water intrusion, corrosion, sediment buildup, freezing, voltage fluctuations, or environmental exposure

  • Unauthorized firmware modification or third-party integration

  • Tampering, relocation, disassembly, or attempted repair

  • Network failures (Wi-Fi, LAN, ISP, or cellular coverage issues)

  • Battery depletion or consumable components

  • Cosmetic damage

  • Labor, travel, diagnostics, removal, or reinstallation costs

  • Third-party service provider costs

Any tampering or disassembly immediately voids this warranty.

2. Warranty Shipping

Canada & Continental USA:
 SenseCore covers shipping both ways for approved warranty claims.

International:
 Client covers inbound shipping. SenseCore covers outbound shipping of repaired or replacement units only.

All customs duties, brokerage fees, import taxes, delays, and compliance obligations remain the Client’s responsibility.

3. Exclusive Remedy

If a defect is confirmed, SenseCore’s sole obligation, at its sole discretion, will be to:

  • Repair the device

  • Replace the device

  • Refund the original hardware purchase price

This constitutes the Client’s exclusive remedy.

4. 30-Day Return Policy (Non-Defective Hardware)

Standard hardware may be returned within thirty (30) days of delivery if the device is:

  • Unused

  • Uninstalled

  • Unactivated

  • Unconfigured

  • In original condition

  • Approved in writing through an RMA process

Photographic evidence is required to initiate a return.

A 20% restocking fee applies.
 Return shipping costs are deducted from any refund.

Refunds apply to hardware only.

The following are strictly non-refundable:

  • Shipping

  • Provisioning

  • Configuration

  • Monitoring subscriptions

  • Cellular activation

  • Software access

  • Professional services

Refunds are processed within 1–14 business days following inspection.

5. Custom, Configured & Large Orders – Final Sale

The 30-Day Return Policy does not apply to:

  • Provisioned or activated devices

  • Devices assigned to a gateway

  • Cellular-enabled or SIM-activated devices

  • Firmware-modified units

  • Custom-configured systems

  • Large volume orders (50+ devices)

  • Enterprise or multi-site deployments

  • Special-order or non-stock inventory

Any order labeled on an invoice as:

  • “Custom Order”

  • “Configured”

  • “Special Order”

  • “Large Volume”

  • “Non-Refundable”

is final sale.

Any device provisioned, integrated, or activated within SenseCore systems is automatically deemed custom and non-refundable.

The invoice designation governs refund eligibility.

6. Pre-Orders & Out-of-Stock Items

  • Full payment is required at time of purchase

  • Orders are subject to manufacturing and international shipping lead times

  • Border and customs delays are outside of SenseCore’s control

  • Cancellation of pre-orders incurs a 20% cancellation fee

Processing may require up to 30 days for manufacturing, quality control, and logistics prior to shipment.

7. Scope of Services

SenseCore systems are supplemental monitoring tools only.

They are not life-safety systems and are not substitutes for legally required monitoring, alarm, or compliance systems.

SenseCore does not guarantee detection, reporting, or prevention of all hazards, failures, leaks, energy loss, or operational issues.

Use of Products and Services is voluntary and at Client’s sole risk.

8. Installation & Device Integrity

Devices must remain installed in their original configuration and location.

Relocation, modification, tampering, or unauthorized repair voids warranty and support eligibility.

9. Network & Connectivity

If devices connect to Client-provided Wi-Fi, LAN, or internet infrastructure, Client is solely responsible for network reliability and uptime.

Cellular service operates on a best-effort basis through third-party carriers.

SenseCore is not liable for connectivity interruptions, carrier outages, or bandwidth limitations.

10. Batteries & Mechanical Components

Client is responsible for battery monitoring and replacement.

Mechanical components such as valves and actuators may be affected by sediment, corrosion, pressure conditions, or environmental variables.

No guarantees are made regarding mechanical performance under all field conditions.

11. Fees & Monitoring Pricing

All pricing is outlined in the signed work order, proposal, or invoice.

Monitoring Fee Commencement

Monitoring fees begin immediately upon delivery of goods, regardless of:

  • Installation status

  • Activation timing

  • Internal testing

  • Configuration delays

  • Staggered deployment

Delivery constitutes readiness for service and allocation of SenseCore infrastructure.

Sensor Monitoring Plans

Pricing is based on total active deployed devices under the Client account.

ENTRY PLAN (1–20 Devices)

$15 per month per device
 Billed annually at $180 per device per year (paid upfront)

Applies to accounts with one (1) to twenty (20) active devices.

PRO PLAN (21+ Devices)

$10 per month per device
 Billed annually at $120 per device per year (paid upfront)

Applies to accounts with twenty-one (21) or more active devices at time of invoicing or renewal.

Plan Adjustments

Device count is calculated based on total active deployed devices.

If device count changes during a billing term:

  • No mid-term refunds or downgrades apply

  • Pricing adjustments occur at renewal

SenseCore reserves the right to reclassify plan tier at renewal based on active device count.

Renewal & Cancellation

Subscriptions automatically renew annually unless:

  • Written cancellation is submitted prior to renewal, and

  • Written confirmation is provided by SenseCore

Failure to cancel in writing prior to renewal constitutes acceptance of renewal pricing.

All monitoring fees are non-refundable once invoiced.

Gateway & Cellular

Gateways are sold as hardware purchases.

Cellular connectivity for SenseCore-provided gateways is included within the monitoring subscription unless otherwise specified in writing.

12. Non-Payment & Suspension

Invoices must be paid in full by their due date.

Failure to pay may result in:

  • Immediate suspension of monitoring services

  • Platform access restriction

  • Data access limitation

Service resumes only upon full payment.

Suspension does not waive accrued fees.

13. Term & Termination

Agreement begins upon:

  • Signing a work order

  • Accepting delivery

  • Activating equipment

  • Accessing the platform

Disconnecting devices does not terminate the Agreement.

Termination requires written notice to support@sensecore.ca and written confirmation from SenseCore.

Client remains liable for accrued charges prior to termination.

14. Limitation of Liability

To the maximum extent permitted by law:

SenseCore is not liable for:

  • Property damage

  • Water damage

  • Energy loss

  • Business interruption

  • Lost profits

  • Third-party claims

  • Failure to detect or prevent events

  • Cybersecurity breaches

Data provided is informational only and not certified for regulatory, legal, or billing purposes.

Total liability shall not exceed the amount paid for the specific Product giving rise to the claim.

15. Force Majeure

SenseCore is not liable for delays or interruptions caused by events beyond its reasonable control, including natural disasters, war, supply chain disruptions, labor disputes, carrier outages, or governmental actions.

16. Indemnification

Client agrees to indemnify and hold harmless SenseCore, its affiliates, officers, installers, and contractors from any claims arising from misuse, negligence, third-party reliance on system data, or failure to maintain required systems.

17. Dispute Resolution

These Terms are governed by the laws of Ontario, Canada.

All disputes shall be resolved through binding arbitration in Ontario.

Client waives participation in class actions and jury trials.

18. Entire Agreement

These Terms constitute the entire agreement between the parties and supersede all prior discussions or representations.

If any provision is deemed unenforceable, the remaining provisions remain in full force.

19. Acknowledgment

By purchasing, activating, or using SenseCore Products or Services, Client confirms they have read, understood, and agreed to these Terms, including all limitations of liability, billing structures, renewal provisions, and refund conditions.