policy

OUR POLICY & TERMS OF SERVICE

Warranty and Returns Policy

At SenseCore, we are committed to delivering high-quality products and services. Our warranty and returns policy ensures customer satisfaction while outlining clear and fair terms.

Warranty Coverage:

SenseCore warrants that its devices are free from defects in materials and workmanship under normal use for a period of one year from the date of delivery. This warranty applies solely to the original purchaser and covers defects arising from normal use.

  • Damage caused by misuse, neglect, accidents, or unauthorized repair attempts will void the warranty.
  • Any tampering with or disassembling a SenseCore device will immediately void the warranty.

Warranty Start Date:

The warranty period starts on the date of delivery, as confirmed by the shipping carrier’s tracking information. Customers should retain this information for any future warranty claims.

Warranty Return Shipping:

  • For warranty claims within the continental US and Canada, SenseCore will cover shipping costs both to and from the customer.
  • For international claims, customers are responsible for shipping the defective device to SenseCore, but SenseCore will cover return shipping for repaired or replacement units.

Returns and Refunds Policy

30-Day Money-Back Guarantee:

If you are unsatisfied with your purchase, you may request a return within 30 days of delivery. The following conditions apply for a refund:

  • The product must be in its original condition, with no signs of tampering or damage.
  • Customers must provide photographic evidence of the product’s condition to initiate a return.
  • Refunds for non-defective items are subject to a 20% restocking fee.
  • Return shipping costs for non-defective items will be deducted from the refund.

Defective Merchandise:

For products found to be defective, no restocking fee will apply, and SenseCore will cover all return shipping costs. Customers can choose between a full refund or a replacement device after the returned item is inspected.

Refund Process:

Refunds will be issued using the original payment method within 1-14 business days of receiving and inspecting the returned merchandise.

Pre-Orders / Out-of-Stock Items:

  • Orders for out-of-stock items must be paid in full at the time of purchase and are subject to manufacturing and shipping lead times.
  • Cancellation of a pre-order or out-of-stock item will incur a 20% cancellation fee.

Order Processing:

  • All orders are subject to up to 30 days of processing, which includes manufacturing, quality control (QOC), and shipping. We appreciate your patience as we ensure that all products meet our high standards.

Return Shipping & RMA Procedure:

  • All returns require a Return Merchandise Authorization (RMA), which can be obtained by contacting SenseCore support at support@sensecore.ca.
  • Once an RMA is issued, SenseCore will provide a prepaid shipping label for defective items. Customers must use this label to return the product.
  • For non-defective items, customers are responsible for return shipping, which will be deducted from the refund.

Customs Confiscation:

SenseCore is not responsible for shipments that are damaged, delayed, or confiscated by customs authorities. Customers must be aware of and comply with their country’s import regulations before placing an order.

Terms of Service

Account Registration:

Customers may be required to create an account to access certain features of the SenseCore website. By registering an account, you agree to:

  • Keep your account information and password confidential.
  • Ensure the accuracy of the information you provide during registration. SenseCore is not liable for issues resulting from incorrect or outdated information.

Product Information:

We strive to provide accurate product descriptions and specifications. However, we do not guarantee the completeness or accuracy of this information. Minor discrepancies between product images and actual products may occur.

Ordering and Payment:

  • By placing an order through the SenseCore website, you agree to provide accurate and complete information.
  • Full payment is required before any order is processed and shipped.
  • In cases where additional verification is necessary to process an order, customers will be contacted directly.

Shipping and Returns:

SenseCore’s shipping and returns policies are outlined in detail on our website. By placing an order, you agree to comply with these policies. Failure to adhere to these instructions may result in delays or cancellation.

Control Suite Platform – Data Accuracy, Retention, and Liability:

SenseCore’s Control Suite platform provides customers with real-time insights into device performance and environmental data. The following terms apply:

  • Data Accuracy: While SenseCore endeavors to ensure the accuracy of data provided through the platform, external factors (such as environmental conditions, user error, or technical issues) may lead to inaccuracies or false alarms. SenseCore is not liable for any damages, inconvenience, or losses caused by incorrect readings, false alarms, or data inaccuracies. Customers are responsible for interpreting and acting on the data provided with caution.

  • Data Retention: SenseCore reserves the right to retain data collected via the Control Suite platform for as long as necessary to provide ongoing services, troubleshoot issues, or analyze long-term performance. Customers may request the deletion of their data, subject to legal and operational obligations, by contacting support@sensecore.ca.

Subscription Billing and Invoicing:

For customers subscribing to ongoing services, the following terms apply:

  • Billing Preferences: Customers must notify SenseCore of their preferred billing method—whether monthly or annual—by contacting support@sensecore.ca. If customers do not specify their preference, SenseCore reserves the right to choose either automatic billing or automatic invoice issuance on their behalf.

  • Automatic Billing: If customers choose automatic billing, or if SenseCore selects it for them, charges will be applied automatically at the start of each billing period based on the chosen plan.

  • Invoiced Billing: If customers select invoiced billing, or if SenseCore selects it for them, invoices will be sent monthly. Payment will be due upon receipt.

  • Late Payments: Unpaid invoices that remain outstanding will accrue interest at a rate of 10% per month after a grace period of 30 days. This interest will continue to accumulate until the balance is settled. Failure to pay may result in suspension of services.

Intellectual Property:

All content on the SenseCore website, including text, graphics, logos, and images, is the exclusive property of SenseCore and is protected under intellectual property laws. Unauthorized use or reproduction of this content is strictly prohibited.

Limitation of Liability:

SenseCore is not liable for any damages arising from the use of its website, products, or services, including but not limited to indirect, incidental, or consequential damages. This limitation applies to claims arising from product defects, service interruptions, or delays, regardless of the cause.

Termination:

SenseCore reserves the right to terminate or suspend customer accounts at its discretion, particularly in cases of fraudulent activity or violations of these terms of service. We may do so without prior notice or liability.

Changes to Terms:

SenseCore reserves the right to update or amend these terms of service at any time. Customers will be notified of significant changes, and it is the customer’s responsibility to review the terms periodically.

Contact Us:

For any questions regarding our policies or terms of service, please contact our support team at support@sensecore.ca. We are committed to providing prompt and effective customer service.