FAQ
Frequently Asked Questions
How do I access the dashboard showing my property?
After getting started with SenseCore, you'll have access to our Control Suite platform, where dashboards are conveniently organized on the right side, displaying each property individually. This layout makes it easy to view all water metrics for your properties at a glance, streamlining property monitoring and management.
How long do I get support?
As long as you remain subscribed, you can count on our unwavering support. Our commitment to excellent customer support ensures that your satisfaction is our top priority.
Do I need a subscription with SenseCore devices?
Each device purchased from SenseCore includes 1 year of monitoring through our Control Suite Platform, providing real-time data access, customizable dashboards, and automated alerts for efficient and seamless property water management.
Do I need to cut the pipe to install The Kraken?
Installation of our Kraken Ultrasonic Flow meter is hassle-free. No pipes need to be cut; it simply clamps onto your existing setup and begins working seamlessly!
Where do I get alerts if there is a leak?
Leak alerts will be sent to the specified email or SMS number that you have configured. These alerts will provide detailed information about the location of the leak and include clear instructions on the necessary steps to resolve the issue promptly.
Can I have more then one property on one dashboard?
Yes, our single dashboard is designed to efficiently display information for multiple properties, allowing you to access and monitor the metrics of each property seamlessly, ensuring accurate and comprehensive results.
What is your NextGen Plumbing Service?
Our NextGen Plumbing service is designed to provide comprehensive support. When a leak is detected by any of our sensors, you will receive an alert, and our preferred plumbing contractor will also be notified. The plumber will have access to all the relevant information about the leak and will reach out to you within 24 hours. In urgent situations, your alert will clearly instruct you to call a dedicated number, ensuring immediate contact with a plumber and eliminating the hassle of finding one on your own.
Is the Kraken battery operated?
While the Kraken is typically plugged into a standard outlet, it's important to note that for uninterrupted recording of flow and water usage during blackouts, we recommend the use of battery backup solutions. This ensures that your data collection remains continuous even in the event of power outages.
Does your solution use wifi?
Our system can operate as a standalone solution using cellular networks if needed. If you have Wi-Fi available on-site, you can save on deployment costs by using it. Cellular connectivity is also available as a backup option in case Wi-Fi is not accessible.
What does adding SenseCore Smart Building Solutions to my property looks like?
Adding SenseCore Smart Building Solutions to your property is effortless. We handle all the hard work—pre-configuring all devices, gateways, and networks in-house—so you receive a simple plug-and-play system. All you need to do is follow easy instructions and plug in the devices where needed.
How does SenseCore save me money?
SenseCore goes beyond just saving water—it protects your entire building smartly and efficiently. Our intelligent monitoring catches problems early, from leaks to energy waste and equipment issues, helping you avoid costly repairs and downtime. With easy installation and real-time alerts, we take the stress off your shoulders so you can focus on what truly matters. Saving you money while safeguarding your property and peace of mind—that’s the SenseCore promise.